We are excited to share a brand new case study with Hemofarm, one of our largest clients, showcasing how a fragmented CRM setup evolved into a unified, data-driven and AI-powered platform.

The transformation brought:

• Centralized structures for better alignment and faster decision making

• Advanced modules like Analytics, Marketing Journey and Surveys to connect execution with strategic insights

• The AI assistant Ask Nikola, providing instant customer profiles and sales summaries

• Seamless scalability across multiple countries with strong local adaptation

The result?  Clear improvements in efficiency, accuracy, and readiness for the AI-driven future of pharma.

You can read the full Hemofarm case study – and explore other transformation stories – on our website:
👉 https://media-soft.info/case-study/